Refund policy

Return & Refund Policy

At RÓLO, we want you to love every piece you wear. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery for unworn, unused items in their original condition and packaging.

To request a return, please contact us at info@rolobrand.com with your order number and reason for return.

Once approved, we’ll provide you with return instructions.

Please note:

Items must be returned in their original packaging, with all tags attached.

Returns received in unsellable condition, including worn, washed, or damaged items, will not be accepted.

Discounted, sale, and promotional items, including items purchased using a discount code, are final sale and are not eligible for return, refund, or exchange.

Return and exchange delivery fees are non-refundable. For approved returns or exchanges, RÓLO covers the collection of the original item, while the customer is responsible for the AED 18 delivery fee for the replacement or exchanged item.

Refunds

Once we receive and inspect your return, we’ll notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping fees are non-refundable.

Cash on Delivery orders are not eligible for cash refunds. Where applicable, we can offer an exchange or store credit instead.

Exchanges

If you wish to exchange an item for a different size or colour, please contact us at info@rolobrand.com.

Once the exchange is approved, we’ll arrange collection of the original item and delivery of the replacement.

RÓLO covers the collection of the original item. The customer is responsible for the AED 18 delivery fee for the replacement item.

Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you received the wrong item or a damaged product, please email us within 48 hours of delivery with a photo, and we’ll replace or refund it as soon as possible.